Privacy Policy

Last updated: [date]

Who we are

This website is operated by [legal name], trading as Heal with Sylven, based in [postal / business address]. For any questions about this policy or your data, contact [data-request email address].

What information we collect

We collect information you choose to share with us, such as:

• Your name and email address, when you use the contact form
• The message and any details you include in that form
• If you become a client: intake and health-history information you provide directly, handled separately from this website and covered by your coaching agreement

We do not knowingly collect sensitive medical information through the general contact form, and we ask visitors not to submit lab results or detailed medical records through it.

Why we process it

We use your information to respond to your enquiry, discuss whether coaching is a good fit, and — if you become a client — to provide the coaching service itself. The legal basis is your consent and, where applicable, the steps needed to enter into or perform our coaching agreement.

How long we keep it

General enquiries are kept for [retention period, e.g. 12 months]. Client records are kept for [retention period], in line with our professional and legal obligations, and are not retained for longer than necessary.

Who we share it with

We use third-party services to run this website and business, including:

• Hosting: [hosting provider, e.g. TransIP B.V.]
• Contact form processing: [form provider, e.g. StaticForms]
• Analytics: [none currently / name provider if added later]

These providers process data on our behalf and are not permitted to use it for their own purposes.

Cookies

This website does not use tracking or advertising cookies. [Update this section if you later add analytics or other cookies.]

Your rights

Under the AVG/GDPR, you have the right to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to data portability. To exercise any of these rights, contact [data-request email address]. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to this policy

We may update this policy from time to time. Significant changes will be reflected on this page with an updated date.